You can use Unthread to manage all customer support and internal help requests directly within Slack. It automatically converts Slack messages into trackable tickets, uses AI to resolve common issues without human intervention, and provides analytics on team performance. You can set up automated workflows, manage knowledge bases, and handle support across multiple channels including email and chat. The AI agent can deflect about 40% of tickets by providing instant answers from your knowledge base.
Handle IT support requests from employees in Slack
Manage customer support across email and chat channels
Track and resolve HR questions with automated workflows
Monitor team performance with detailed analytics reports
Create and maintain knowledge bases for common issues
Set up escalation rules for urgent support tickets
Standout Features
Converts Slack threads into tickets automatically
AI agent resolves 40% of tickets without human help
Works across multiple support channels from one interface
Tracks SLAs and performance metrics in real-time
Creates knowledge bases that fill gaps automatically
Sets up on-call rotations and workload distribution
Tasks it helps with
Convert Slack messages into trackable support tickets
Set up AI responses for frequently asked questions
Create automated workflows for ticket routing
Monitor support team performance metrics
Build knowledge bases from past ticket resolutions
Configure on-call schedules and availability rotations
Who is it for?
Customer Support Specialist, IT Project Manager, Customer Experience Manager, Operations Manager, Account Executive, Business Analyst, Sales Manager, HR Manager, Product Manager, DevOps Engineer
Overall Web Sentiment
People love it
Time to value
Quick Setup (< 1 hour)
Unthread, Slack support, AI ticketing, customer support, help desk, workflow automation, knowledge base, ticket management, AI deflection, support analytics, incident management, SLA tracking, employee support, IT helpdesk, Slack integration, support bot, ticket automation, customer service, help requests, support workflows
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