Freshdesk
Free Trial, PaidCustomer Service and Support
Simplify your customer support with a comprehensive helpdesk solution.
Founded by: Girish Mathrubootham, Shan Krishnasamy
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You can use Freshdesk for managing and streamlining customer support activities efficiently. It solves the problem of disorganized customer queries and support tickets by providing an easy-to-use interface for tracking, prioritizing, and resolving issues. Standout features include automation of routine tasks and comprehensive reporting to analyze support performance. This tool positively impacts overall customer satisfaction by speeding up response times and ensuring nothing falls through the cracks.
Tasks it helps with
Ticket management
Automate support workflows
Generate performance reports
Manage customer communication
Multi-channel support
Overall Web Sentiment
Time to value
1 to 2 hours
Who is it for?
Customer Support Agents, Support Managers, Helpdesk Technicians, Customer Service Representatives
Integrations
Slack, Shopify, Google Workspace, Microsoft Teams, Jira, Trello, Mailchimp
Reviews
