Freshdesk

Free Trial, PaidCustomer Service and Support

Simplify your customer support with a comprehensive helpdesk solution.

Founded by: Girish Mathrubootham, Shan Krishnasamy

You can use Freshdesk for managing and streamlining customer support activities efficiently. It solves the problem of disorganized customer queries and support tickets by providing an easy-to-use interface for tracking, prioritizing, and resolving issues. Standout features include automation of routine tasks and comprehensive reporting to analyze support performance. This tool positively impacts overall customer satisfaction by speeding up response times and ensuring nothing falls through the cracks.

Tasks it helps with

Ticket management

Automate support workflows

Generate performance reports

Manage customer communication

Multi-channel support

Overall Web Sentiment

Positive

Time to value

1 to 2 hours

Who is it for?

Customer Support Agents, Support Managers, Helpdesk Technicians, Customer Service Representatives

Integrations

Slack, Shopify, Google Workspace, Microsoft Teams, Jira, Trello, Mailchimp

Reviews

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