Customer Service and Support · Founded by Jon O'Bryan

Atlas

A Modern customer support platform replacement for Intercom and Zendesk.

Cost

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Atlas to provide AI-powered customer support across multiple channels from a single inbox. It offers autopilot mode for instant automated responses, copilot assistance to help agents reply faster, and automatic knowledge base management. The platform includes ticketing, session recordings, customer journey timelines, and integrates with existing tools like Slack. Atlas adapts to your business workflows while maintaining control over AI responses through guardrails and approvals.

What Atlas does

Set up AI autopilot to handle common customer inquiries automaticallyConfigure copilot to help agents write faster, more accurate responsesImport existing knowledge base articles and SOPs for AI trainingConnect Atlas to existing tools through API integrationsReview and approve AI-generated responses before they go liveAnalyze customer session recordings to identify common issuesCreate unified inbox views across email, chat, and social channelsGenerate reports on support team response times and resolution ratesAI autopilot responds to customers instantly across channelsAgent copilot provides on-brand response drafts with sourcesAutomatic knowledge base updates from tickets and chatsSession recordings help diagnose customer issues fasterComplete customer journey timeline in chronological viewSlack integration for managing support without switching toolsAI guardrails and approval workflows for policy controlAuto-detect conflicts when facts have multiple versions