One platform to automate IT, HR, customer service, and internal workflows at scale.
One platform to automate IT, HR, customer service, and internal workflows at scale.
You can use ServiceNow to automate how work gets done across your entire company. From fixing employee tech issues to handling customer support tickets or managing internal approvals, ServiceNow replaces email threads and spreadsheets with a central platform. It includes tools for building custom workflows, tracking requests, and even using AI to predict or speed up routine tasks. Best suited for large organizations that want to streamline internal operations across multiple teams and departments.
Is this a good fit for my stack?
Integrations Databricks, ServiceNow IntegrationHub (with 1, 000+ connectors), Custom APIs Use Cases Implementing IT Service Management across global teams
Delivering automated HR, security, and customer workflows
Managing hardware/software assets via ITAM and CMDB
Deploying AI agents to assist staff with task automation
Building custom internal apps with low-code builders
Enforcing governance, risk, and compliance across operations
Standout Features Unified Now Platform across IT, HR, Security, Customer, and Finance
Low-code/no-code workflow builder for rapid app development
GenAI agent framework (Now Assist) embedded in workflows
Prebuilt spokes and IntegrationHub for fast third-party integrations
Enterprise asset management, CMDB, and compliance tracking
Operational dashboards and predictive analytics
Tasks it helps with Track and resolve IT issues (like broken devices or software problems)
Automate onboarding/offboarding workflows for employees
Manage customer service cases with status updates and SLAs
Create approval flows for finance, security, or procurement
Build internal apps with low-code/no-code tools
Use AI to summarise support tickets or predict future issues
Who is it for? IT Manager, HR Operations Lead, Customer Support Manager, Security Analyst, Digital Transformation Lead, CTO, COO
Overall Web Sentiment People love it
Time to value Long Setup (> 1 day) workflow automation, ITSM, HR automation, customer service software, internal ticketing system, enterprise automation platform, ServiceNow AI
