Enterprise-grade AI customer service platform that cuts handling time 50 %. Book a demo – Typewise.
Founded by: David Eberle•Janis Bernekerin 2020
You can use Typewise to automate customer service across email, chat, and messaging channels. It provides AI agents that handle routine inquiries, an AI assistant that helps human agents write better responses, and smart routing that knows when to hand off complex cases to humans. The system integrates with your existing CRM and knowledge bases, supports 50+ languages, and includes real-time translation. Companies typically see 50% reduction in handling time and 4-6x ROI from faster resolutions and improved customer satisfaction.
Route incoming support tickets to the right AI agent or human
Automatically respond to common questions about orders and products
Translate customer messages and responses in real-time
Hand off upset customers to human agents while AI handles routine queries
Generate response suggestions for agents based on company knowledge
Summarize and tag resolved tickets automatically
Standout Features
AI agents that handle complete customer conversations autonomously
Smart handover between AI and human agents based on complexity
Auto-draft responses using past messages and knowledge bases
Real-time translation in 26+ languages
Automatic ticket triage and routing
Grammar checking and message optimization
Tasks it helps with
Set up automated responses for frequently asked questions
Configure rules for when AI should hand off to human agents
Connect existing CRM and knowledge base systems
Train AI on your company's communication style and policies
Monitor AI performance and conversation quality metrics
Review and approve AI-generated responses before sending
Who is it for?
Customer Support Specialist, Customer Experience Manager, Operations Manager, Business Development Manager, Account Executive, CRM Specialist, Project Manager, Business Analyst
Overall Web Sentiment
People love it
Time to value
Quick Setup (< 1 hour)
Tutorials
Typewise, customer service automation, AI customer support, automated ticket handling, chat automation, email automation, customer service AI, multilingual support, CRM integration, knowledge base, customer service platform, AI assistant, human handover, omnichannel support, response automation
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