AI-powered analytics that help customer support leaders monitor satisfaction, performance, and root causes.
Founded by: Eddie Zhang•Henry Gasztowttin 2025
You can use Isara to independently monitor your AI customer service agents across all platforms. It analyzes every customer interaction in real-time to detect incorrect responses, unauthorized actions, policy violations, and compliance risks. You can verify what your AI agents actually said versus what your vendor reports, catch problems before customers escalate, and measure real impact on satisfaction and retention. The tool integrates with major platforms like Intercom, Zendesk, and Salesforce to provide continuous quality monitoring and systematic improvement insights.
Verify AI agents aren't making unauthorized refunds or account changes
Catch AI giving incorrect product information before customers escalate
Monitor compliance with financial regulations in AI responses
Identify customers frustrated by AI interactions who might quietly churn
Track whether AI quality improvements actually increase retention
Detect when AI agents drift from company policies over time
Standout Features
Analyzes every AI customer interaction in real-time
Detects unauthorized actions and compliance violations
Independent verification separate from vendor dashboards
Surfaces AI hallucinations and incorrect responses
Measures actual customer satisfaction from conversations
Creates audit trails for all verification decisions
Tasks it helps with
Connect existing customer service platforms in minutes
Review flagged AI interactions and make verification decisions
Export detailed reports on AI agent performance and risks
Set up real-time alerts for policy violations or safety issues
Analyze conversation patterns to identify improvement opportunities
Track customer satisfaction trends from actual interactions
Who is it for?
Customer Support Specialist, Customer Experience Manager, Quality Assurance (QA) Engineer, Operations Manager, Compliance Manager, Risk Analyst, Business Analyst, Product Manager
Overall Web Sentiment
People love it
Time to value
Quick Setup (< 1 hour)
Tutorials
Isara, AI agent monitoring, customer service verification, conversation analysis, AI quality control, customer support analytics, agent performance tracking, compliance monitoring, risk detection, customer satisfaction measurement, real-time monitoring, AI verification, support team insights, customer experience monitoring, AI response analysis
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