Customer Relationship Management (CRM)

erxes Inc

erxes an experience operating system that helps businesses to do a better job building great experience for everyone involved directly & indirectly.

Cost

Free Tier

Rating

★ Mixed Reviews

Time to value

Moderate Setup (1-3 hours)

You can use erxes to manage all your customer touchpoints in one place. It combines customer service, sales, marketing, and operations into a single system. The open-source platform lets you track customer interactions across different channels, manage support tickets, run sales processes, and create content. You can customize it with plugins to fit your specific business needs and maintain complete control over your data.

What erxes Inc does

Set up customer support ticket systemCreate sales pipeline stages and automationImport existing customer data from spreadsheetsConfigure email templates for different scenariosBuild custom forms for lead captureSet up automated follow-up sequencesCreate customer segmentation rulesGenerate monthly performance reportsOpen source and self-hosted optionPlugin-based architecture for customizationMulti-channel customer communicationBuilt-in sales pipeline managementCustomer service ticketing systemMarketing campaign toolsComplete data ownership and privacyFree community edition available